I am having a payment issue at checkout, what can I do?Updated a day ago
Having trouble with your payment at checkout? Don't worry! Here are some steps you can follow to resolve common payment issues.
1. Verify Your Payment Information:
- Double-check that all your payment details (credit card number, expiration date, CVV, billing address) are entered correctly.
- Ensure the billing address matches the address on file with your payment provider.
2. Check Your Payment Method:
- Confirm that your credit card or other payment method is not expired or blocked.
- Ensure you have sufficient funds or credit available.
3. Try a Different Payment Method:
- If your current payment method isn’t working, try using an alternative method such as another credit card, PayPal, or other payment options we offer.
4. Clear Your Browser Cache:
- Sometimes, your browser cache or cookies can cause issues. Clear your browser cache and cookies and try the payment process again.
- Alternatively, try using a different browser or an incognito/private browsing window.
5. Disable Browser Extensions:
- Some browser extensions or add-ons can interfere with the checkout process. Disable any extensions and try again.
6. Ensure a Stable Internet Connection:
- A weak or unstable internet connection can cause issues during the payment process. Make sure you have a strong, stable connection.
7. Contact Your Bank or Payment Provider:
- If the problem persists, contact your bank or payment provider to ensure there are no issues with your account.
8. Contact Our Support Team:
- If none of the above solutions work, please reach out to our support team. Provide as much detail as possible, including any error messages you received. We are here to help!
We apologise for any inconvenience and appreciate your patience. Our goal is to ensure a smooth and secure checkout experience for all our customers.