Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

Got questions about orders, returns, shipping, or warranties? Find answers in the Outback Equipment Help Centre. Browse FAQs or get in touch with our team.

Help Centre | Outback Equipment Customer Service Portal

Special Order Products

Special Order Delivery

How do I Sign Up for Rewards Points?

My Rewards Discount Code Isn’t Working, What Now?

How Do Rewards Points Work?

How Do I Claim My Points for More Discounts?

Can I use a PO box or Parcel Collect?

How do I place an order for Click & Collect?

Why is there no option for Click & Collect at checkout?

Why has my order defaulted to Click & Collect?

What do I need to bring when I collect my order?

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Ordering & Rewards

Peak Season Delivery Updates (November– January)

Understanding "Ships in..." Timeframes

Standard Shipping

Express Shipping

International Shipping

Oversize Items

Shipping limitations and additional fees

When can I pick up my Click & Collect order?

Where can I pick up my Click & Collect order?

How can I track my order?

When will I receive my tracking details?

Why is my order delayed?

How do I get a freight quote?

What to do if you receive an incorrect item in your order

Can I add a new shipping address to my account?

Split delivery fees

Can I update my shipping address on an existing order?

What if my order is lost, damaged or has incorrect delivery details?

Shipping & Delivery

Returns Overview

Returns Policy

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Online exchanges or store credits

How can I exchange an item?

Change of Mind Policy

Faults and damages

What do I do if my order arrives damaged?

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When will I get my refund?

Items that require fitting or assembly

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Where and when can I visit the showroom?

What’s on display in your store?

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How do I review my wish list?

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Can I view my online quotes?

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My account

I am having a payment issue at checkout, what can I do?

Store Credit Expiry

Accepted Online Payment Types

How can I pay with Zip Pay or Zip Money online?

How can I pay with Afterpay?

Accepted In-Store Payment Types

Can I pay over the phone for in-store collection?

How can I pay with Zip Pay or Zip Money in-store?

Gift Card T's and C's

How do I use a gift card?

How do I receive my gift card after purchasing?

Payments

What should I keep in mind for Christmas 2025 orders?

Understanding Shipping Timeframes at Outback Equipment

Opening times, shipping details and where to go for support from our friendly Aussie team.

When are we open over Christmas?<ul><li style="font-size: 16px;">Our warehouse is dispatching Monday to Saturday, excluding Public Holidays.</li><li style="font-size: 16px;">Our store opening times can be found here: <a href="https://support.outbackequipment.com.au/en-US/where-and-when-can-i-visit-the-showroom-1543084" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://support.outbackequipment.com.au/en-US/where-and-when-can-i-visit-the-showroom-1543084" target="_blank" rel="noopener noreferrer" class="fr-strong">Our Showroom</a></li></ul>&#xA0;When&#x2019;s the latest I can order for delivery before Christmas within Australia?&#xA0;To give your order the best chance of arriving before Christmas, we recommend placing your order by the dates below. &#xA0;Remember not all orders will leave immediately from our warehouse. Consider the <a href="https://support.outbackequipment.com.au/en-US/understanding-%2522ships-in%2522-timeframes-2327755" target="_blank" rel="noopener noreferrer">Ships in timeframe</a> when ordering (displayed on most products) to ensure it is travelling by these dates.<ul style="box-sizing: border-box; outline: 0px !important; margin: 0px 0px 22px; padding: 0px 0px 0px 18px; color: #444444; font-family: Montserrat-Regular, -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Roboto, &apos; Helvetica Neue&apos; , Arial, &apos; Noto Sans&apos; , sans-serif, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; outline: 0px !important; font-size: 16px;">Standard Post: Monday 15th December &#xA0;(excluding WA, NT, SA, TAS and oversize**)</li><li style="box-sizing: border-box; outline: 0px !important; font-size: 16px;">Express Post:&#xA0;Wednesday 17th December &#xA0;(excluding WA, NT, SA, TAS and oversize**)</li><li style="box-sizing: border-box; outline: 0px !important; font-size: 16px;">Store pick-up: Our Brisbane store (1 Murdoch Circuit, Acacia Ridge) is open for confirmed Click &amp; Collect orders right up until MIDDAY&#xA0;on Christmas Eve. &#xA0;Please note this is for confirmed click and collect orders and in stock items.</li></ul>** Please note:&#xA0;<ul><li style="font-size: 16px;">Deliveries to&#xA0;WA, NT, SA, TAS, and for&#xA0;oversized items, usually take a little longer. We recommend placing these orders&#xA0;at least one week earlier&#xA0;than the dates above.</li><li style="font-size: 16px;">For both domestic and international destinations, any orders placed&#xA0;after these dates&#xA0;will still be sent as quickly as possible, but they may arrive&#xA0;after Christmas.</li></ul><p style="box-sizing: border-box; outline: 0px !important; margin-top: 0px; margin-bottom: 22px; color: #444444; font-family: Montserrat-Regular, -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Roboto, &apos; Helvetica Neue&apos; , Arial, &apos; Noto Sans&apos; , sans-serif, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; outline: 0px !important; margin-top: 0px; margin-bottom: 22px; color: #444444; font-family: Montserrat-Regular, -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Roboto, &apos; Helvetica Neue&apos; , Arial, &apos; Noto Sans&apos; , sans-serif, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When do I order by to aim for Christmas delivery internationally?<p style="box-sizing: border-box; outline: 0px !important; margin-top: 0px; margin-bottom: 22px; color: #444444; font-family: Montserrat-Regular, -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Roboto, &apos; Helvetica Neue&apos; , Arial, &apos; Noto Sans&apos; , sans-serif, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We suggest adding at least 3 days to the recommendations from Australia post which can be found on their website. <a href="https://auspost.com.au/business/shipping/christmas-lodgement-dates#international" class="fr-strong">International Christmas Dates - Australia Post</a><p style="box-sizing: border-box; outline: 0px !important; margin-top: 0px; margin-bottom: 22px; color: #444444; font-family: Montserrat-Regular, -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Roboto, &apos; Helvetica Neue&apos; , Arial, &apos; Noto Sans&apos; , sans-serif, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For both domestic and international destinations, items sent after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas.&#xA0;Courier updates and timeframesUpdates will be included here if our Australian Courier network becomes congested. &#xA0;Please note that November through to January is a peak period and couriers often experience delays leaving to longer delivery times. &#xA0;These delays are out of our control. &#xA0;We will endeavour get your order dispatched as quickly as possible.&#xA0;Have more questions?Our Aussie Customer Support Team are here to help. You can reach us on 1300 854 185 during the hours below: &#xA0;<ul><li>Weekdays: 8am &#x2013; 5pm (AEST) &#xA0;- Excluding Xmas eve when we close at midday.</li><li>Saturdays: 8am &#x2013; 1pm (AEST)</li><li>Sundays: 8:30am &#x2013; 12:30pm (store only)&#xA0;</li><li>Public Holidays: Closed</li></ul>&#xA0;If you contact us outside these hours or on a Public Holiday, we&#x2019;ll get back to you as soon as possible once we&#x2019;re back on deck.&#xA0;

We stock thousands of products, and while many ship next day from our Brisbane warehouse, some items come from our suppliers or may take longer to dispatch.  More details here.

At Outback Equipment, we want to be upfront and clear about how long it takes to get your gear on the road. That&apos;s why you&apos;ll now see more detailed dispatch information on certain products, including messages like:<ul><li style="font-size: 16px;">In stock: Ships in 1 - 3 days</li><li style="font-size: 16px;">Ships in 3 - 5 days</li><li id="isPasted" style="font-size: 16px;">Ships in 1 - 2 weeks</li><li style="font-size: 16px;">Ships from our warehouse partner</li></ul>These timeframes refer to the estimated time it takes for your order to leave the warehouse, not including the delivery time. &#xA0;These messages are designed to give you a realistic estimate of when your order will be dispatched &#x2014; so you can plan your adventures with confidence. &#xA0; Why Are There Different Timeframes?We work with a wide range of suppliers, manufacturers, and warehouse partners to bring you the best gear. Some products ship directly from our Brisbane warehouse, while others are sent from trusted partners across Australia.That&#x2019;s why:<ul><li>Some items are ready to ship right away.</li><li>Others may need a few days to be processed, packed, or ordered in.</li><li>Some items are quite specialised and made to order directly with the manufacturer.</li></ul> <h3 id="are-these-timeframes-guaranteed">Are These Timeframes Guaranteed?</h3>We do our best to provide accurate estimates based on real-time stock levels and supplier information. However, these are not guaranteed dispatch times, and occasionally there may be delays due to:<ul><li>Supplier backorders</li><li>Freight delays</li><li>Peak periods or public holidays</li></ul>If there&apos;s ever a significant delay, our customer service team will be in touch to let you know. &#xA0;You can always reach out to us for an update. Still Have Questions?Our team is always here to help! If you&apos;re on a tight deadline or want to check on your order, <a href="https://support.outbackequipment.com.au/" rel="noreferrer noopener" target="_blank" title="https://support.outbackequipment.com.au/" class="fr-green">get in touch with us here</a>.

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