Phone Support Hours and How to Contact UsUpdated an hour ago

At Outback Equipment, our customer support team is here to help with your questions, order updates, and general enquiries.

As our phone team supports a large number of customers each day, our phone lines operate during the hours below. Outside these times, our small team is still available via email and live chat and will get back to you as soon as possible.

Support Hours (QLD time)

Phone support
9:00am to 3:00pm, Monday to Thursday

Showroom / Store
7:00am to 3:00pm, Monday to Friday
8:00am to 1:00pm, Saturday

When phone lines are closed:

If you contact us outside our phone hours, you can still reach our team by:

• Email

• Live chat on our website

We aim to respond to all enquiries within 48 hours.

A few important things to know

• Once an order is placed, we cannot edit, amend, or cancel it due to our automated dispatch system.

• Tracking information will be sent to your email as soon as your order is on its way.

• Our local support team handles a high volume of calls each day. We ask that all communication remains respectful. Abusive behaviour will not be tolerated.

We appreciate your patience and support while our team assists as many customers as possible.