Change of Mind PolicyUpdated 14 days ago
We understand that circumstances can change, and sometimes, you may reconsider a purchase. That's why we offer a Change of Mind Return Policy. If you reconsider your decision, we may attempt to halt the delivery process, however this is not always possible.
Please be aware WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND. Additionally special orders are excluded from change of mind, as these cannot be returned. Once you have made your purchase, change of mind for any reason including delivery timeframe, will be in the form of store credit only. There are some exceptions listed below where we cannot accept a change of mind return and therefore cannot provide a store credit.
Returning your change of mind product. Here is what you need to know.
You do have the option to return most unused and unopened items within 30 days of receiving them, either for an exchange or store credit. Please ensure you adhere to the conditions outlined below to be eligible to return a product for exchange or store credit:
- Items must be unused and in their original condition, including all original protective packaging
- Packaging must remain unopened.
- Shipping costs for returning the product/s are your responsibility.
- Wet suits' and 'Sleeping Bags' are classified as intimate apparel, which is subject to strict hygiene regulations. We prioritise the health and safety of our customers, and for this reason, we cannot accept returns or exchanges.
These conditions specifically apply to Change of Mind returns and do not extend to faulty items. If you need to return a faulty item, refer to our Faults and damages information.
Please be aware that Outback Equipment reserves the right to decline Change of Mind Returns for items outside the specified return window or items that fail to comply with this policy.
We want to emphasise that our Change of Mind Return Policy complements your rights under the Australian Consumer Law and does not impact any rights you may have regarding faulty items.
Note: Online store credits are only applicable for purchases made directly through www.outbackequipment.com.au and are valid for 1 year from date applied.