Returns & Exchanges
Returns Overview
Outback Equipment prioritises customer satisfaction, however we cannot always except a return. Please read the returns overview in detail.
Returns Policy
We are committed to customer satisfaction. Contact us within a reasonable timeframe so we can work with you to resolve the issue as quickly as possible.
In-store exchanges and store credits
Items purchased both in store and online can be exchanged at our Acacia Ridge store if they meet our terms and conditions for exchange.
Online exchanges or store credits
We understand that exchanging items purchased online can sometimes be a hassle. We will do our best to make it as easy as possible for you.
How can I exchange an item?
To qualify for an exchange, the items must be returned in their original, undamaged condition, in the original packaging and within 30 days of the receival date.
Change of Mind Policy
We understand that circumstances can change, and sometimes, you may reconsider a purchase. Please be aware we do not offer refunds for change of mind.
Faults and damages
In transit damage and product faults are unfortunately a part of life. While we do everything, we can limit these issues notifying us as soon as possible is always the best option.
What do I do if my order arrives damaged?
We’re sorry your order has damaged! Email our team within a reasonable timeframe with images of your damaged item., so we can assist.
How do I submit a warranty claim?
At Outback Equipment, we stand behind the quality of our products. If you encounter a major fault with a product, we're here to assist you through the warranty claim process.
When will I get my refund?
Once your return has been received and processed, we’ll email you to confirm your refund has been issued. After that, it moves through the final stage before returning to your original payment method.
Items that require fitting or assembly
For goods that require fitment or assembly our return policy cannot extend beyond the value/cost of the item ordered.