Returns & Exchanges

Returns Overview

Outback Equipment prioritises customer satisfaction, however we cannot always except a return. Please read the returns overview in detail.

Returns Policy

Outback Equipment is committed to customer satisfaction. If you are unhappy with any product you receive, simply contact us within 30 days of receival so we can work with you to resolve the issue as quickly as possible.

In-store exchanges and store credits

Items purchased both in store and online can be exchanged at our Acacia Ridge store if they meet our terms and conditions for exchange.

Online exchanges or store credits

We understand that exchanging items purchased online can sometimes be a hassle. We will do our best to make it as easy as possible for you.

How can I exchange an item?

To qualify for an exchange, the items must be returned in their original, undamaged condition, in the original packaging and within 30 days of the receival date.

Change of mind

We understand that circumstances can change, and sometimes, you may reconsider a purchase. Please be aware we do not offer refunds for change of mind.

Faults and damages

In transit damage and product faults are unfortunately a part of life. While we do everything, we can limit these issues, where one does occur, notifying us as soon as possible is always the best option.

What do I do if my order arrives damaged?

We’re sorry your order has damage! Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item within 5 business days of receival for further assistance. While we may not be able to guaran

How do I submit a warranty claim?

At Outback Equipment, we stand behind the quality of our products. If you encounter a major fault with a product, we're here to assist you through the warranty claim process.

When will I get my refund?

Once your return has been received and processed, you will be notified via email. Please allow 3-5 business days for the refund to reflect in your account.

Items that require fitting or assembly

For goods that require fitment or assembly our return policy cannot extend beyond the value/cost of the item ordered.