Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

<p>You will need your order number and sometimes a copy of the order confirmation. You may also need to present a photo ID, for example drivers&#x2019; license, passport, etc.</p>

You will need your order number and sometimes a copy of the order confirmation. You may also need to present a photo ID, for example drivers’ license, passport, etc.

What do I need to bring when I collect my order?

Ordering & Rewards

Special Order Products

Special Order Delivery

How do I Sign Up for Rewards Points?

My Rewards Discount Code Isn’t Working, What Now?

How Do Rewards Points Work?

How Do I Claim My Points for More Discounts?

Can I use a PO box or Parcel Collect?

How do I place an order for Click & Collect?

Why is there no option for Click & Collect at checkout?

Why has my order defaulted to Click & Collect?

How do I buy a gift card?

How do I cancel my membership/subscription?

Express Shipping

Standard Shipping

International Shipping

What is handling time?

When can I pick up my Click & Collect order?

Where can I pick up my Click & Collect order?

How can I track my order?

When will I receive my tracking details?

Why is my order delayed?

How do I get a freight quote?

Shipping limitations and additional fees

What to do if you receive an incorrect item in your order

Split delivery fees

Can I add a new shipping address to my account?

Can I update my shipping address on an existing order?

Oversize Items

Shipping & Delivery

Returns Overview

Returns Policy

In-store exchanges and store credits

Online exchanges or store credits

How can I exchange an item?

Change of mind

Faults and damages

What do I do if my order arrives damaged?

How do I submit a warranty claim?

When will I get my refund?

Items that require fitting or assembly

Returns & Exchanges

Where and when can I visit the showroom?

What’s on display in your store?

Outback Equipment Open Day 2025

Info and Updates

How do I view my orders on my account?

How do I review my wish list?

How do I create my wish list?

Can I view my online quotes?

How do I reset my password?

How do I log into my account?

My account

I am having a payment issue at checkout, what can I do?

Store Credit Expiry

Accepted Online Payment Types

How can I pay with Zip Pay or Zip Money online?

How can I pay with Afterpay?

Accepted In-Store Payment Types

Can I pay over the phone for in-store collection?

How can I pay with Zip Pay or Zip Money in-store?

Gift Card T's and C's

How do I use a gift card?

How do I receive my gift card after purchasing?

Payments

What do I need to bring when I collect my order?Updated 11 hours ago