What if my order is lost, damaged or has incorrect delivery details?Updated 7 days ago

Items damaged in transit

Items can be damaged whilst on their way to you unfortunately, for which we are sorry and want to correct as soon as possible. Please take a few photos of what you have received damaged (any part /item numbers visible would be a great help), as well as any damaged packaging and send them to Returns.

We are unable to accept returned items that have been damaged in transit, if they have then been used or fitted.

Outback Equipment must be advised within 5 business days from the time of delivery so that we can initiate a claim with the freight carrier. We may not be able to assist if advised of items damaged in transit after this time.

Items lost in transit

Once your item is on it’s way to you with a freight carrier, we trust that it gets to you as soon as possible. If items do become delayed in transit, we recommend that you make contact with us and we’ll raise the matter with the carrier. Lodging an enquiry with the freight carrier yourself, as the receiver, may also assist in a faster resolution by the freight carrier.

Whilst items are in transit, we are unable to cancel/refund/resend your order.

If for any reason you no longer want the items once received by the freight carrier, you can return the goods to us for exchange or store credit within 30 days from delivery.

Where an item has been deemed lost by the freight carrier and confirmed to Outback Equipment, we will either resend the item(s), credit your Outback Equipment account or provide a full refund.

Incorrect addresses or redirections

Where an item is in transit to you and a redirection is requested (change of address or return to sender), an additional cost could be incurred. Please contact the Customer Service team to discuss further as redirections aren’t always available.