When shopping with Outback Equipment, you’ll notice that many of our products include a listed "Ships in" time. These timeframes are designed to give you a general guide on when you can expect your order to be on the way to you. It’s important to kee
Estimated delivery times for standard freight are from when you receive your tracking email, not from when you place your order.
We use Australia Post for express shipping. Please note when you choose express shipping it will travel express once it leaves our warehouse. There is still a handling time applied to your order.
Outback Equipment offers international shipping to select regions, on items with some legally required restrictions. Please contact us for detailed information and quotes.
Our store is open: Monday to Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 1:00 PM Sunday: Closed Please note: We are normally closed Public Holidays.
Currently our only pick up location is our store at 1 Murdoch Cct, Acacia Ridge, QLD, 4110, Australia.
If you ordered multiple items, they may arrive separately, especially if your order contains an oversize item. You should receive a tracking number for each shipment as they get on their way to you.
There are two ways you will be able to see your tracking once it is live. Keep in mind couriers can take extra time to scan packages during peak times, but your order is on the way once you receive your tracking link.
We recognise the importance of timely delivery and strive to provide transparency when delays occur.
On each product page, you'll find a convenient Calculate Shipping section. If you have multiple items shipping will calculate at checkout. If you need help just contact us.
There may be some additional limitations on both domestic and international shipping. Please contact us if you have any questions.
Just provide us some details and pictures and we will resolve the issue as quickly as possible.
If you have multiple items, we can ship them separately. Depending on what is in your order there may be a small additional fee for split delivery.
You sure can. Just log in and follow the steps.
Where your order has not been dispatched, we can usually change your address. Just let us know as soon as possible for the best outcome.
Oversize items are those characterised by either high weight or large cubic volume.
Items damaged in transit. Items can be damaged whilst on their way to you unfortunately, for which we are sorry and want to correct as soon as possible. Please take a few photos of what you have received damaged (any part /item numbers visible would