Potential delays from late October to mid-January with the increase in volume within the courier network.  Learn more about current timeframes and shipping options.

From November through January, delivery times may take a little longer than usual due to high demand and increased courier volumes. Major shopping events like Black Friday and Cyber Monday&#xA0;as well as Public Holidays around&#xA0;Christmas, and New Year, often create delays both when orders leave our warehouse and within the courier network.We&#x2019;ll do our best to keep you updated:<ul data-start="640" data-end="830"><li data-start="640" data-end="714">Order-specific updates: We&#x2019;ll usually email you if your order is impacted. &#xA0;All emails are sent to the address on the order. &#xA0; If you have not received your order confirmation, please reach out to our team so we can fix that for all future emails. &#xA0;Sometimes they do land in junk so always check there too and add us to your safe sender list!</li><li data-start="640" data-end="714">General updates: We&#x2019;ll post announcements on our website so you can see the latest information at a glance in our Help Centre. &#xA0;</li></ul> Related articles around our current expected timeframes can be viewed here:<a href="https://support.outbackequipment.com.au/en-US/understanding-%2522ships-in%2522-timeframes-2327755" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">Understanding &quot;Ships in....&quot; Timeframes</a><a href="https://support.outbackequipment.com.au/en-US/standard-shipping-1543149" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">Standard Shipping</a><a href="https://support.outbackequipment.com.au/en-US/express-shipping-1543150" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">Express Shipping</a><a href="https://support.outbackequipment.com.au/en-US/international-shipping-1543141" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">International Shipping</a>

Peak Season Delivery Updates (November– January)

Many of our products include a listed "Ships in" timeframe. These timeframes are designed to give you a general guide however are not guaranteed.

When shopping with Outback Equipment, you&#x2019;ll notice that many of our products include a listed &quot;Ships in&quot;&#xA0;time. These timeframes are designed to give you a general guide on when you can expect your order to be on the way to you.It&#x2019;s important to keep in mind that these timeframes are not a guarantee. While we update our systems regularly to provide the most accurate information possible, unexpected delays can sometimes occur. This might be due to factors outside of our control, such as warehouse constraints, supplier backorders, shipping carrier delays, or other unforeseen circumstances.Once your order is on the way it will travel according to your chosen shipping category. &#xA0;For more information on these estimated shipping times see the following articles for more information:<ul><li style="font-size: 16px; color: rgb(97, 189, 109);"><a href="https://support.outbackequipment.com.au/en-US/standard-shipping-1543149" target="_blank" rel="noopener noreferrer" class="fr-green">Standard Shipping</a></li><li style="font-size: 16px; color: rgb(97, 189, 109);"><a href="https://support.outbackequipment.com.au/en-US/express-shipping-1543150" target="_blank" rel="noopener noreferrer" class="fr-green">Express Shipping</a></li><li style="font-size: 16px; color: rgb(97, 189, 109);"><a href="https://support.outbackequipment.com.au/en-US/international-shipping-1543141" target="_blank" rel="noopener noreferrer" class="fr-green">International Shipping</a></li></ul>

Understanding "Ships in..." Timeframes

Estimated delivery times for standard freight are from when you receive your tracking email, not from when you place your order.

Standard shipping is activated once your order is with the courier. &#xA0;In addition to the delivery timeframe we also have a &quot;Ships in timeframe&quot;. &#xA0;More information can be found here and also on your order confirmation email. &#xA0;<a href="https://support.outbackequipment.com.au/en-US/understanding-%2522ships-in%2522-timeframes-2327755" target="_blank" rel="noopener noreferrer" class="fr-green">Understanding &quot;Ships in...&quot; Timeframes</a> Estimated Delivery Times:&#x202F;&#x202F;Our warehouse is located in&#x202F;Brisbane and operates on standard weekdays to swiftly process and ship most orders. As part of our commitment to sustainability, some of our products are sourced directly from suppliers. As a result, delivery times can vary depending on the number and size of items in your order, your delivery address, and the location of the warehouse that may be shipping direct to you.&#xA0;Estimated delivery times for standard freight<span style="font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> are from when you receive your tracking email, not from when you place your order. <span class="wysiwyg-color-black" style="font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> Standard Shipping &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Ships in timeframe + Estimated delivery timesQLD, NSW, VIC &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe+ 1-6 business daysWA, NT, TAS &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe + 3-9 business daysSA &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe + 3-8 business days&#xA0;As part of our commitment to sustainability, some of our products are sourced directly from suppliers. At times we require a few extra days to consolidate your order before shipping it out to you. Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you&apos;re eager to receive part of your order earlier, we&apos;re more than happy to accommodate your request where we can. Please note, that this option will incur an additional $14 handling fee for each separate standard delivery or $18 for each express delivery. If you would like your order dispatched separately, please&#xA0;contact us&#xA0;to arrange delivery and payment.&#xA0;

Standard Shipping

We use Australia Post for express shipping.  Please note when you choose express shipping it will travel express once it leaves our warehouse.

Express shipping is activated once your order is with the courier. &#xA0;In addition to the delivery timeframe we also have a &quot;Ships in timeframe&quot;. &#xA0;More information can be found here and also on your order confirmation email. &#xA0;<a href="https://support.outbackequipment.com.au/en-US/understanding-%2522ships-in%2522-timeframes-2327755" target="_blank" rel="noopener noreferrer" class="fr-green">Understanding &quot;Ships in...&quot; Timeframes</a> Our express shipping option ensures that your order receives top priority for swift delivery. Utilising Australia Post&apos;s express service, we guarantee efficient handling and expedited transit for your package. You can find more details here <a href="https://auspost.com.au/business/shipping/delivery-speeds-and-coverage">Australia Post - Express Shipping</a><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">While we do our best to get your order on the way as fast as possible, express delivery will move quickly once it is with our carrier, however it still incurs a handling time in the warehouses. As part of our commitment to sustainability, some of our products are sourced directly from suppliers.&#xA0;<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At times we require a few extra days to consolidate your order before shipping it out to you. &#xA0;Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you&apos;re eager to receive part of your order earlier, we&apos;re more than happy to accommodate your request where we can. &#xA0;<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note, that this option will incur an additional $18 for each separate express delivery. If you would like your order dispatched separately, please&#xA0;contact us&#xA0;to arrange delivery and payment.<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, not all our products can travel express, as these deliveries are restricted to items under 105cm in length and 22kg in weight.&#xA0;For more information on the delivery timelines for Oversize items please click here <a href="https://helpcentre.outbackequipment.com.au/hc/en-us/articles/29499491772953" target="_blank" rel="noopener noreferrer">Oversize Items</a><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">While we strive to maintain a high standard of service, it&apos;s important to understand that factors such as location, courier capabilities, and unexpected circumstances can impact delivery times. Therefore, while express shipping remains a priority, it may not always meet the next business day delivery standard.<strong style="box-sizing: border-box; font-weight: bolder; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Estimated delivery times for express shipping<span style="font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> is from when you receive your tracking email, not when from when you place your order.Express Shipping &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Ships in timeframe + estimated delivery timesQLD, NSW, VIC &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Ships in timeframe + 1-4 business daysWA, NT, TAS &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Ships in timeframe + 1-4 business daysSA &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe + 1-4 business days&#xA0;

Express Shipping

Outback Equipment offers international shipping to select regions, on items with some legally required restrictions.  Please contact us for detailed information and quotes.

Outback Equipment offers international shipping to select regions, on items with some legally required restrictions. Please note we are no longer shipping to the US. &#xA0;To determine if your order is able to be delivered to your specific address please&#xA0;<a href="https://support.outbackequipment.com.au/en-US/contact" target="_blank" rel="noopener noreferrer" class="fr-green">Contact Us</a>.&#xA0;International Shipping Terms<p class="MsoNormal" style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">We offer international shipping on selected items. The shipping costs for your specific location will be calculated by our Customer Service Team. Please note, not all products can be shipped to every destination. Our Customer Service team is available to inform you of any applicable shipping restrictions.<p class="MsoNormal" style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">&#xA0;<p class="MsoNormal" style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">Outback Equipment does not cover any duties, taxes, or customs fees for international orders. Any additional fees imposed by the destination country&apos;s customs authorities are the responsibility of the recipient. In compliance with Australian export regulations, we are required to declare the exact value of all items and label the order as &quot;merchandise.&quot; We are legally prohibited from marking any order as a &quot;gift&quot; for export purposes.&#xA0;<p class="MsoNormal" style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">For more information regarding taxes, duties, and customs, please consult your local customs office.<p class="MsoNormal" style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">&#xA0;<p class="MsoNormal" style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">Please note: All international orders are FINAL SALE.&#xA0;Currently, our website has limitations on shipping quotes for orders outside of Australia. If you&apos;re interested in having an item shipped internationally, please submit an enquiry Contact Us to check the availability of shipping to your region. We&apos;ll be happy to assist you in determining if your selected item can be shipped to your desired destination.

International Shipping

Oversize items are those characterised by either high weight or large cubic volume.

Oversize items&#xA0;<span style="color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">are those characterised by either high weight or large cubic volume.&#xA0; They a big and/or bulky products which determine the shipping options we have with couriers. If your cart contains standard items and oversize items your cart will be calculated accordingly, and your order may arrive separately.Delivering our oversize/bulky items may incur additional handling and vehicle requirements. &#xA0;Each oversize/bulky item delivery is meticulously organised on an individual basis to guarantee a secure and smooth journey from us to you.&#x202F;&#xA0;&#xA0;Estimated delivery times for oversize/bulky freight are from when you receive your tracking email, not when from when you place your order.Oversize Items &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Ships in timeframe + estimated delivery timesQLD, NSW, VIC &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe + 2-15 business daysWA, NT, TAS &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe + 5-20 business daysSA &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Ships in timeframe + 4-13 business days <span class="wysiwyg-font-size-medium" style="color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">*Please keep in mind that oversize parcels are sent with multiple couriers based on the size and weight and can be subjected to shipping delays due to their size.&#xA0;&#xA0;

Oversize Items

There may be some additional limitations on both domestic and international shipping.  Please contact us if you have any questions.

Domestic Shipping:We reserve the right to refuse delivery to specific locations for items we consider to be at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, one of our friendly team will contact you to discuss possible options.&#xA0; If we cannot reasonably find a solution, we may cancel the order and provide a refund to you including any freight paid at check out. If you have and alternative address where as your order can be safely delivered and collected by you, let us know and we can see what we can do. International Shipping:Outback Equipment does not cover any duties, taxes, or customs fees for international orders. Any additional fees imposed by the destination country&apos;s customs authorities are the responsibility of the recipient. In compliance with Australian export regulations, we are required to declare the exact value of all items and label the order as &quot;merchandise.&quot; We are legally prohibited from marking any order as a &quot;gift&quot; for export purposes.&#xA0;&#xA0;

Shipping limitations and additional fees

Our store is open:
Monday to Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
Sunday: Closed
Please note:  We are normally closed Public Holidays.

Once your order has been received and processed, you will receive an email to inform you that your Click and Collect order is ready for collection at our Acacia Ridge store.If we don&apos;t hear or see from you within 4 business days, our team will make contact via email or a phone call as a friendly reminder for collection.*Please note click &amp; collect orders are picked from our warehouse at time of collection unless specified otherwise.

When can I pick up my Click & Collect order?

Currently our only pick up location is our store at 1 Murdoch Cct, Acacia Ridge, QLD, 4110, Australia.

Currently our only pick up location is at <a href="https://www.google.com/search?q=1+murdoch+cct+acacia+ridge&amp;rlz=1C1ONGR_enAU1090AU1090&amp;oq=1+murdoch+c&amp;gs_lcrp=EgZjaHJvbWUqBwgAEAAYgAQyBwgAEAAYgAQyBwgBEAAYgAQyBwgCEAAYgAQyBwgDEAAYgAQyBggEEEUYOTIHCAUQABiABDIHCAYQABiABDIGCAcQRRg80gEINDA2MWowajeoAgCwAgA&amp;sourceid=chrome&amp;ie=UTF-8">1 Murdoch Cct, Acacia Ridge, QLD, 4110, Australia.</a>Made a mistake and need to change your order to be shipped? Reach out to us via <a href="mailto:service@outbackequipment.com.au">service@outbackequipment.com.au</a> or 1300 854 185.&#xA0;

Where can I pick up my Click & Collect order?

If you ordered multiple items, they may arrive separately, especially if your order contains an oversize item. You should receive a tracking number for each shipment.

Tracking your online orders shouldn&apos;t be complicated. There are a few ways you can easily keep tabs on your purchases. &#xA0;If you ordered multiple items, they may arrive separately, especially if your order contains an oversize item. You should receive a tracking number for each shipment as they get on their way to you.&#xA0; Email Notification:&#xA0;Once your order leaves our warehouse and is scanned by the courier, we&apos;ll send you an email with your tracking details. This keeps you in the loop every step of the way. &#xA0;Keep an eye on your email for these updates and don&apos;t forget to mark our address as &quot;safe&quot;, so they don&apos;t land in your junk. &#xA0;If you have not received an email notification your order has most likely not left the warehouse. &#xA0;&#xA0;Account Tracking:&#xA0;Prefer to check on your orders in one place? Simply log in to your account on our website and head to the &quot;Account Home&quot; section. There, you&apos;ll find a list of all your orders, each with a &quot;Track&quot; button for easy monitoring.&#xA0;Just a note to highlight, the &quot;track&quot; button becomes active once your order is on its way and has been scanned into the courier&apos;s network. &#xA0;If you do not have the track button available your order has most likely not yet left our warehouse.&#xA0;As part of our commitment to sustainability, some of our products are sourced directly from suppliers. At times we require a few extra days to consolidate your order before shipping it out to you. Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you&apos;re eager to receive part of your order earlier, we&apos;re more than happy to accommodate your request. Please note, that this option will incur an additional $14 handling fee for each separate delivery. If you would like your order dispatched separately, please&#xA0;<a class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://support.outbackequipment.com.au/en-US/contact" rel="noopener noreferrer" target="_blank" title="https://helpcentre.outbackequipment.com.au/hc/en-us/requests/new">contact us</a>&#xA0;to arrange delivery and payment..&#xA0;

How can I track my order?

There are two ways you will be able to see your tracking once it is live.  Keep in mind couriers can take extra time to scan packages during peak times.

There are two ways you will be able to see your tracking once it is live.<h3 style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="email">Email:</h3><h3 id="h_01HQPEH8ZJG6YPTKN21GN0RRPF" style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our standard dispatch period is 1-5 business days. &#xA0;Once your order leaves our warehouse, tracking details and a unique link will be sent to your email to keep you informed every step of the way.</h3> As part of our commitment to sustainability, some of our products are sourced directly from suppliers. This means that sometimes we require extra time to your complete order. Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you&apos;re eager to receive part of your order earlier, we&apos;re more than happy to accommodate your request.&#xA0;Please note, that this option will incur an additional $14 handling fee for each separate delivery. If you would like your order dispatched separately, please <a href="https://helpcentre.outbackequipment.com.au/hc/en-us/requests/new">contact us</a> to arrange delivery and payment.<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h3 id="h_01HQPEH8ZJBXHPZRA3C0942FW0" style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Log into your account:</h3><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Prefer a centralised tracking method? Simply log in to your account on our website, navigate to the &quot;account summary&quot; section, and find all your orders listed. From there, clicking &quot;track&quot; next to your order will allow you to monitor its progress seamlessly.<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent;">Please Note: Unforeseen circumstances can occasionally cause delays in dispatching or delivery. We appreciate your patience and understanding.

When will I receive my tracking details?

We recognise the importance of timely delivery and strive to provide transparency when delays occur.

<span style="color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Order delays can be frustrating, especially when you&apos;re eagerly awaiting a package. We recognise the importance of timely delivery and strive to provide transparency when delays occur. Here&apos;s a look at some common reasons why your order might be delayed:<h3 id="h_01HQPEV1G0D07QASKT466FSTRN" style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Shipping Carrier Delays:</h3><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unforeseen circumstances such as weather disruptions or transportation issues can lead to delays in transit, despite our best efforts to partner with reliable shipping carriers.<h3 id="h_01HQPET2XM97S1RYQX19S9FA24" style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2. High Volume of Orders:</h3><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">During busy periods like holidays or sales events, processing and dispatching orders within our standard 3-5 business days may take longer due to increased demand.<h3 id="h_01HQPETEV8JPF41B34321V6KYK" style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. Inventory Availability:</h3><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sometimes, items may be out of stock or on backorder, requiring extra time to replenish our inventory before fulfilling your order.<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4. Order consolidation:As part of our commitment to sustainability, some of our products are sourced directly from suppliers. As a result, sometimes we require extra time to your complete order. Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you&apos;re eager to receive part of your order earlier, we&apos;re more than happy to accommodate your request.&#xA0;Please note, that this option will incur an additional $14 handling fee for each separate delivery. If you would like your order dispatched separately, please <a href="https://helpcentre.outbackequipment.com.au/hc/en-us/requests/new">contact us</a> to arrange delivery and payment.<h3 id="h_01HRZR67QEVHM55XTNXQYW1XGX" style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-size: 1.25em; font-weight: 600; margin: 1rem 0px 0.5rem; line-height: 1.6; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-style:normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">5. Address or Payment Verification:</h3><p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Additional verification of your shipping address or payment details may be necessary to prevent fraud, causing a slight delay in order dispatch.<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Rest assured, we&apos;re dedicated to keeping you informed and minimizing delays whenever possible. For any concerns or assistance, our customer service team is here to help.

Why is my order delayed?

On each product page, you'll find a convenient Calculate Shipping section.  If you have multiple items shipping will calculate at checkout.  If you need help just contact us.

<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Navigating shipping costs can sometimes feel like a maze, but fear not! We&apos;ve streamlined the process to make it easier for you to get accurate freight quotes right from our website.<p style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Domestic Shipping Quotes<strong style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-weight: 600; color: var(--tw-prose-bold);">1. Calculate Shipping on Individual Product Pages: On each product page, you&apos;ll find a convenient &quot;Calculate Shipping&quot; section. Here, you can input the quantity you desire, along with your country and postcode. With this information, we provide you with an estimate of available rates for that specific product. It&apos;s quick, it&apos;s easy, and it gives you a glimpse into what to expect for shipping costs. <strong style="border: 0px solid #e3e3e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; font-weight: 600; color: var(--tw-prose-bold);">2. Accurate Quotes for Your Full Cart at Checkout: But what about your entire order? We&apos;ve got you covered there too. Once you&apos;re ready to proceed to checkout, you&apos;ll find that the shipping process remains smooth. Simply log in to your account or create one if you haven&apos;t already. With this step complete, you&apos;ll receive an accurate freight quote for your full cart. No more guessing games or surprises at checkout &#x2013; just clear, transparent pricing tailored to your specific order. By providing this two-step approach, we aim to make your shopping experience as seamless as possible. Whether you&apos;re ordering a single item or stocking up on a variety of products, you can trust that our shipping quotes are designed to help you plan your purchase with confidence. So, the next time you&apos;re browsing our website, take advantage of our &quot;Calculate Shipping&quot; feature on individual product pages. And when you&apos;re ready to check out, rest assured that you&apos;ll receive an accurate freight quote for your entire order. Happy shopping! International Shipping Quotes<span style="color: #332e2e; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Currently, our website has limitations on shipping quotes for orders outside of Australia. If you&apos;re interested in having an item shipped internationally, please submit an enquiry&#xA0;Contact Us<span style="color: #332e2e; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to check the availability of shipping to your region. We&apos;ll be happy to assist you in determining if your selected item can be shipped to your desired destination and confirm the shipping quote.&#xA0;&#xA0;

How do I get a freight quote?

Just provide us some details and pictures and we will resolve the issue as quickly as possible.

At Outback Equipment, we strive to ensure every order is fulfilled accurately and promptly. However, we understand that mistakes can happen, and receiving an incorrect item can be frustrating. We&apos;re here to help you resolve the issue as quickly as possible.<h3 id="h_01J4QHDR3BVCFNFXYJZJGDRR04">Steps to Follow When You Receive an Incorrect Item</h3><ol><li>Stay Calm and Check the Order Details:<ul><li>Review your order confirmation email or receipt to verify the items you ordered.</li><li>Compare the received items with your order details to identify any discrepancies.</li></ul></li><li>Document the Incorrect Item:<ul><li>Take clear pictures of the incorrect item(s) you received.</li><li>Ensure the pictures include any identifying stickers, labels, or part numbers on the items. This information is crucial for us to assess the situation accurately.</li></ul></li><li>Contact Our Customer Service Team:<ul><li>Reach out to our customer service team as soon as possible. You can contact us via email, phone, or through our website&apos;s contact form.</li><li>Provide a detailed description of the issue along with the pictures of the incorrect items.</li></ul></li><li>Assessment and Resolution:<ul><li>Once we receive your information, our team will assess the situation to determine the best course of action.</li><li>We will keep you informed throughout the process and work diligently to resolve the issue swiftly.</li></ul></li></ol><h3 id="h_01J4QHDR3BPXGG1WRD7ZBMS9M7">Our Commitment to You</h3>We apologise for any inconvenience this may have caused. We understand how important it is to receive the correct parts, especially when you are eager to complete a project. Your satisfaction is our priority, and we are committed to making things right.Thank you for your patience and understanding. If you have any questions or need further assistance, please do not hesitate to contact us.

What to do if you receive an incorrect item in your order

You sure can.  Just log in and follow the steps.

Yes, you can easily add a new shipping address to your Outback Equipment account. Follow these steps to update your shipping information:Step-by-Step Guide to Add a New Shipping Address<ol><li>Log into Your Account<ul><li>Visit <a href="https://www.outbackequipment.com.au/" rel="noreferrer noopener" target="_blank">Outback Equipment&apos;s homepage</a>.</li><li>Click on the login icon in the top right corner and enter your email and password to access your account.</li></ul></li><li>Navigate to Your Account Settings<ul><li>Once logged in, click on your name or the account icon to access the account menu.</li><li>Select &quot;Account Settings&quot; or &quot;My Account&quot; from the dropdown menu.</li></ul></li><li>Go to the Addresses Section<ul><li>In your account settings, find and click on the &quot;Addresses&quot; tab or section.</li></ul></li><li>Add a New Address<ul><li>Click on the &quot;Add New Address&quot; button.</li><li>Fill in the required details, including your new shipping address, and ensure all fields are completed accurately.</li></ul></li><li>Save the New Address<ul><li>After entering the new address, click the &quot;Save&quot; button to update your account.</li></ul></li></ol>Additional Tips<ul><li>Set as Default Address<ul><li>You can set your new address as the default shipping address by checking the &quot;Set as Default&quot; option during the address entry process.</li></ul></li><li>Edit or Delete Addresses<ul><li>You can also edit or delete existing addresses from the &quot;Addresses&quot; section in your account settings.</li></ul></li></ul>

Can I add a new shipping address to my account?

If you have multiple items, we can ship them separately.  Depending on what is in your order there may be a small additional fee for split delivery.

<span style="color: #332e2e; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Where your total order value amounts to $500 or less, we will consolidate all items and dispatch your complete order once everything is available. However, if you&apos;re eager to receive part of your order earlier, we&apos;re more than happy to accommodate your request where we can.&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: #332e2e; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note, that this option will incur an additional $14 handling fee for each standard separate delivery, or $18 for express delivery. If you would like your order dispatched separately, please&#xA0;contact our customer service team at 1300 854 185&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: #332e2e; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">to arrange delivery and payment.

Split delivery fees

Where your order has not been dispatched, we can usually change your address.  Just let us know as soon as possible for the best outcome.

Yes, in many cases we<span style="color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;can update your shipping address if we get in quickly enough!If you need to make changes to the shipping address after placing your order, please submit an enquiry or jump in our live chat in the bottom left corner of your screen and our friendly team can help you update this address.&#xA0;<span style="color: #0d0d0d; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &apos; Segoe UI&apos; , Roboto, Ubuntu, Cantarell, &apos; Noto Sans&apos; , sans-serif, &apos; Helvetica Neue&apos; , Arial, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Symbol&apos; , &apos; Noto Color Emoji&apos; font-size:16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Be sure to provide your order number and the updated shipping address details. We&apos;ll do our best to accommodate your request, although please note that changes may be subject to order processing and shipping timelines and address changes may require additional payment for freight charges.&#xA0;

Can I update my shipping address on an existing order?

Unfortunately, items can be damaged on their way to you.  Please follow our process so we can promptly resolve this for you.

Items damaged in transitItems can be damaged whilst on their way to you unfortunately, for which we are sorry and want to correct as soon as possible. Please take a few photos of what you have received damaged (any part /item numbers visible would be a great help), as well as any damaged packaging and send them to Returns.We are unable to accept returned items that have been damaged in transit, if they have then been used or fitted.Outback Equipment must be advised within 5 business days from the time of delivery so that we can initiate a claim with the freight carrier. We may not be able to assist if advised of items damaged in transit after this time.&#xA0;Items lost in transitOnce your item is on it&#x2019;s way to you with a freight carrier, we trust that it gets to you as soon as possible. If items do become delayed in transit, we recommend that you make contact with us and we&#x2019;ll raise the matter with the carrier. Lodging an enquiry with the freight carrier yourself, as the receiver, may also assist in a faster resolution by the freight carrier.Whilst items are in transit, we are unable to cancel/refund/resend your order.If for any reason you no longer want the items once received by the freight carrier, you can return the goods to us for exchange or store credit within 30 days from delivery.Where an item has been deemed lost by the freight carrier and confirmed to Outback Equipment, we will either resend the item(s), credit your Outback Equipment account or provide a full refund.&#xA0;Incorrect addresses or redirectionsWhere an item is in transit to you and a redirection is requested (change of address or return to sender), an additional cost could be incurred. Please contact the Customer Service team to discuss further as redirections aren&#x2019;t always available.&#xA0;

Shipping & Delivery