Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

There are some items on our website such as oversized items, dangerous goods or knives that are only available for Click and Collect.However, don&apos;t fear, if you let our friendly team know this has happened, they will be able to assist with confirming if your order qualifies to be shipped and advise if further freight charges apply.

There are some items on our website that are only available for Click and Collect.
How ever don't fear, if you let our friendly team know this has happened, they will be able to assist with confirming if your order qualifies to be shipped and advise if further freight charges apply.

Why has my order defaulted to Click & Collect?

Ordering & Rewards

Special Order Products

Special Order Delivery

How do I Sign Up for Rewards Points?

My Rewards Discount Code Isn’t Working, What Now?

How Do Rewards Points Work?

How Do I Claim My Points for More Discounts?

Can I use a PO box or Parcel Collect?

How do I place an order for Click & Collect?

Why is there no option for Click & Collect at checkout?

What do I need to bring when I collect my order?

How do I buy a gift card?

How do I cancel my membership/subscription?

Express Shipping

Standard Shipping

International Shipping

What is handling time?

When can I pick up my Click & Collect order?

Where can I pick up my Click & Collect order?

How can I track my order?

When will I receive my tracking details?

Why is my order delayed?

How do I get a freight quote?

Shipping limitations and additional fees

What to do if you receive an incorrect item in your order

Split delivery fees

Can I add a new shipping address to my account?

Can I update my shipping address on an existing order?

Oversize Items

Shipping & Delivery

Returns Overview

Returns Policy

In-store exchanges and store credits

Online exchanges or store credits

How can I exchange an item?

Change of mind

Faults and damages

What do I do if my order arrives damaged?

How do I submit a warranty claim?

When will I get my refund?

Items that require fitting or assembly

Returns & Exchanges

Where and when can I visit the showroom?

What’s on display in your store?

Outback Equipment Open Day 2025

Info and Updates

How do I view my orders on my account?

How do I review my wish list?

How do I create my wish list?

Can I view my online quotes?

How do I reset my password?

How do I log into my account?

My account

I am having a payment issue at checkout, what can I do?

Store Credit Expiry

Accepted Online Payment Types

How can I pay with Zip Pay or Zip Money online?

How can I pay with Afterpay?

Accepted In-Store Payment Types

Can I pay over the phone for in-store collection?

How can I pay with Zip Pay or Zip Money in-store?

Gift Card T's and C's

How do I use a gift card?

How do I receive my gift card after purchasing?

Payments

Why has my order defaulted to Click & Collect?Updated a day ago