Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

<p>To place an order for Click &amp; Collect, all the items in your cart must be in stock and available in our Acacia Ridge warehouse.</p><p><span style="color: #000000; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you think there is a mistake, please <span data-offset-key="326su-0-0" id="isPasted"><span data-text="true">call our friendly customer service team on 1300 854 185</span></span></span><span style="color: #000000; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. <span data-offset-key="326su-0-0" id="isPasted"><span data-text="true">&#xA0;Often, we can have these items on the way, or here within days and ready for collection at your convenience. &#xA0;Once we know what you are wanting we can help with the timeframe.</span></span></span></p><div data-block="true" data-editor="c563" data-offset-key="brrue-0-0"><br></div><div data-block="true" data-editor="c563" data-offset-key="14trp-0-0"><br></div>

To place an order for Click & Collect, all the items in your cart must be in stock and available in our Acacia Ridge warehouse.

Why is there no option for Click & Collect at checkout?

Ordering & Rewards

Special Order Products

Special Order Delivery

How do I Sign Up for Rewards Points?

My Rewards Discount Code Isn’t Working, What Now?

How Do Rewards Points Work?

How Do I Claim My Points for More Discounts?

Can I use a PO box or Parcel Collect?

How do I place an order for Click & Collect?

Why has my order defaulted to Click & Collect?

What do I need to bring when I collect my order?

How do I buy a gift card?

How do I cancel my membership/subscription?

Express Shipping

Standard Shipping

International Shipping

What is handling time?

When can I pick up my Click & Collect order?

Where can I pick up my Click & Collect order?

How can I track my order?

When will I receive my tracking details?

Why is my order delayed?

How do I get a freight quote?

Shipping limitations and additional fees

What to do if you receive an incorrect item in your order

Split delivery fees

Can I add a new shipping address to my account?

Can I update my shipping address on an existing order?

Oversize Items

Shipping & Delivery

Returns Overview

Returns Policy

In-store exchanges and store credits

Online exchanges or store credits

How can I exchange an item?

Change of mind

Faults and damages

What do I do if my order arrives damaged?

How do I submit a warranty claim?

When will I get my refund?

Items that require fitting or assembly

Returns & Exchanges

Where and when can I visit the showroom?

What’s on display in your store?

Outback Equipment Open Day 2025

Info and Updates

How do I view my orders on my account?

How do I review my wish list?

How do I create my wish list?

Can I view my online quotes?

How do I reset my password?

How do I log into my account?

My account

I am having a payment issue at checkout, what can I do?

Store Credit Expiry

Accepted Online Payment Types

How can I pay with Zip Pay or Zip Money online?

How can I pay with Afterpay?

Accepted In-Store Payment Types

Can I pay over the phone for in-store collection?

How can I pay with Zip Pay or Zip Money in-store?

Gift Card T's and C's

How do I use a gift card?

How do I receive my gift card after purchasing?

Payments

Why is there no option for Click & Collect at checkout?Updated 14 hours ago