Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

Once your order has been received and processed, you will receive an email to inform you that your Click and Collect order is ready for collection at our Acacia Ridge store.&#xA0;Click here for more details - &#xA0;<a href="https://support.outbackequipment.com.au/en-US/where-and-when-can-i-visit-the-showroom-1543084">Store Address &amp; Opening times</a>If we don&apos;t hear or see from you within 4 business days, our team will make contact via email or a phone call as a friendly reminder for collection.*Please note click &amp; collect orders are picked from our warehouse at time of collection unless specified otherwise.

Our store is open:
Monday to Friday: 7:00 AM - 3:00 PM
CLOSED: Saturday (from 1st September 2026), Sunday and Public Holidays

When can I pick up my Click & Collect order?

Shipping & Delivery

Special Order Products

Special Order Delivery

How do I Sign Up for Rewards Points?

My Rewards Discount Code Isn’t Working, What Now?

How Do Rewards Points Work?

How Do I Claim My Points for More Discounts?

Can I use a PO box or Parcel Collect?

How do I place an order for Click & Collect?

Why is there no option for Click & Collect at checkout?

Why has my order defaulted to Click & Collect?

What do I need to bring when I collect my order?

How do I buy a gift card?

How do I cancel my membership/subscription?

Ordering & Rewards

Understanding Dispatch Timeframes

Standard Shipping

Express Shipping

International Shipping

Oversize Items

Shipping limitations and additional fees

Where can I pick up my Click & Collect order?

How can I track my order?

Why is my order delayed?

How do I get a freight quote?

What to do if you receive an incorrect item in your order

Can I add a new shipping address to my account?

Can I update my shipping address on an existing order?

What if my order is lost, damaged or has incorrect delivery details?

Returns Overview

Returns Policy

In-store exchanges and store credits

Online exchanges or store credits

How can I exchange an item?

Change of Mind Policy

Faults and damages

What do I do if my order arrives damaged?

How do I submit a warranty claim?

When will I get my refund?

Items that require fitting or assembly

Returns & Exchanges

What’s on display in your store?

Where and when can I visit the showroom?

Click and Collect

Showroom and Click and Collect

How do I view my orders on my account?

How do I review my wish list?

How do I create my wish list?

Can I view my online quotes?

How do I reset my password?

How do I log into my account?

My account

I am having a payment issue at checkout, what can I do?

Store Credit Expiry

Accepted Online Payment Types

How can I pay with Zip Pay or Zip Money online?

How can I pay with Afterpay?

Accepted In-Store Payment Types

How can I pay with Zip Pay or Zip Money in-store?

Gift Card T's and C's

How do I use a gift card?

How do I receive my gift card after purchasing?

Payments

Understanding Shipping Timeframes at Outback Equipment

When can I pick up my Click & Collect order?Updated 2 hours ago