Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

Got questions about orders, returns, shipping, or warranties? Find answers in the Outback Equipment Help Centre. Browse FAQs or get in touch with our team.

Help Centre | Outback Equipment Customer Service Portal

We stock thousands of products, and while many ship next day from our Brisbane warehouse, some items come from our suppliers or may take longer to dispatch.  More details here.

At Outback Equipment, we want to be upfront and clear about how long it takes to get your gear on the road. That&apos;s why you&apos;ll now see more detailed dispatch information on certain products, including messages like:<ul><li style="font-size: 16px;">In stock: Dispatch in 1 - 3 days</li><li style="font-size: 16px;">Dispatch in 7 days</li><li id="isPasted" style="font-size: 16px;">Dispatch in 1 - 2 weeks</li><li id="isPasted" style="font-size: 16px; font-weight: bold;">Dispatch in 4 weeks</li></ul>These timeframes refer to the estimated time it takes for your order to leave the warehouse, not including the delivery time. &#xA0;These messages are designed to give you a realistic estimate of when your order will be dispatched &#x2014; so you can plan your adventures with confidence. &#xA0; Why Are There Different Timeframes?We work with a wide range of suppliers, manufacturers, and warehouse partners to bring you the best gear. Some products ship directly from our Brisbane warehouse, while others are sent from trusted partners across Australia.That&#x2019;s why:<ul><li>Some items are ready to ship right away.</li><li>Others may need a few days to be processed, packed, or ordered in.</li><li>Some items are quite specialised and made to order directly with the manufacturer.</li></ul> <h3 id="are-these-timeframes-guaranteed">Are These Timeframes Guaranteed?</h3>We do our best to provide accurate estimates based on real-time stock levels and supplier information. However, these are not guaranteed dispatch times, and occasionally there may be delays due to:<ul><li>Supplier backorders</li><li>Freight delays</li><li>Peak periods or public holidays</li></ul>If there&apos;s ever a significant delay, our customer service team will be in touch to let you know. &#xA0;You can always reach out to us for an update. Still Have Questions?Our team is always here to help! If you&apos;re on a tight deadline or want to check on your order, <a href="https://support.outbackequipment.com.au/" rel="noreferrer noopener" target="_blank" title="https://support.outbackequipment.com.au/" class="fr-green">get in touch with us here</a>.

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