Returns PolicyUpdated 10 days ago
Outback Equipment is committed to customer satisfaction. If you are unhappy with any product you receive, simply contact us within 30 days of receival so we can work with you to resolve the issue as quickly as possible. There are some exceptions as listed below.
Products excluded from return include:
- Wet suits' and 'Sleeping Bags' are classified as intimate apparel, which is subject to strict hygiene regulations. We prioritise the health and safety of our customers, and for this reason, we cannot accept returns or exchanges.
- Special orders: You can easily identify our special order products online by looking for the distinctive blue special order logo displayed on these products.
- For goods that require fitment or assembly our return policy cannot extend beyond the value/cost of the item ordered. This is in large part because the performance of these items is dependent on correct fitment, assembly, and operation. The part must only be fitted by a qualified person. Failure to comply with manufacturer’s specifications may result in property damage, severe injury, or death. Goods should also be carefully inspected for marks, scratches, or any damage prior to installation. No warranty claims of this nature will be accepted once fitted or modified.
Under the Australian Consumer Law there are a number of consumer guarantees that entitle you to return a product and obtain a replacement or refund, under certain conditions. In all instances we strongly recommend that you contact us before sending any items back, to ensure a smooth process for all parties. We also want to emphasise that our policies complement your rights under the Australian Consumer Law and do not impact any rights you may have regarding faulty items.
For more information on each return reason please click on the links below:
Return shipping details
Please contact Outback Equipment before returning any items.
Where it’s our mistake and we have sent an incorrect item, the cost of return postage will be incurred by Outback Equipment.
For any change-of-mind or incorrectly chosen purchases that need to be returned for exchange or store credit, the cost of return postage will be incurred by the customer.
Shipping costs related to warranty items are usually at customer cost and items would be sent to the manufacturer or supplier, however please contact Warranties as soon as you are aware of the major fault.
Our return address is:
Outback Equipment
1 Murdoch Circuit
Acacia Ridge
Qld, 4110
All returns must include a copy of the order invoice with reasons for return to ensure faster processing. Download a Warranty & Returns form here to print out and fill in:
Shipping insurance is encouraged as items that are lost or damaged upon return will not be our responsibility.