Our store location is 1 Murdoch Circuit, Acacia Ridge, Qld 4110.

Outback Equipment

We offer Click &amp; Collect across our full range, however in some cases our system may require manual assistance from our team to help process your order correctly.You can find more information below:<a href="https://support.outbackequipment.com.au/en-US/how-do-i-place-an-order-for-click-collect-1543109" target="_blank" rel="noopener noreferrer">How do I place an order for Click &amp; Collect?</a><a href="https://support.outbackequipment.com.au/en-US/why-has-my-order-defaulted-to-click-collect-1543139" target="_blank" rel="noopener noreferrer">Why has my order defaulted to Click &amp; Collect?</a><a href="https://support.outbackequipment.com.au/en-US/why-is-there-no-option-for-click-collect-at-checkout-1543131" target="_blank" rel="noopener noreferrer">Why is there no option for Click &amp; Collect at checkout?</a>

We offer Click & Collect across our full range, however in some cases our system may require manual assistance from our team to help process your order correctly. You can find more information below:. How do I place an order for Click & Collect?. Why

Click and Collect

Showroom and Click and Collect

Special Order Products

Special Order Delivery

How do I Sign Up for Rewards Points?

My Rewards Discount Code Isn’t Working, What Now?

How Do Rewards Points Work?

How Do I Claim My Points for More Discounts?

Can I use a PO box or Parcel Collect?

How do I place an order for Click & Collect?

Why is there no option for Click & Collect at checkout?

Why has my order defaulted to Click & Collect?

What do I need to bring when I collect my order?

How do I buy a gift card?

How do I cancel my membership/subscription?

Ordering & Rewards

Understanding Dispatch Timeframes

Standard Shipping

Express Shipping

International Shipping

Oversize Items

Shipping limitations and additional fees

How can I track my order?

When will I receive my tracking details?

Why is my order delayed?

How do I get a freight quote?

What to do if you receive an incorrect item in your order

Can I add a new shipping address to my account?

Split delivery fees

Can I update my shipping address on an existing order?

What if my order is lost, damaged or has incorrect delivery details?

Shipping & Delivery

Returns Overview

Returns Policy

In-store exchanges and store credits

Online exchanges or store credits

How can I exchange an item?

Change of Mind Policy

Faults and damages

What do I do if my order arrives damaged?

How do I submit a warranty claim?

When will I get my refund?

Items that require fitting or assembly

Returns & Exchanges

What’s on display in your store?

Where and when can I visit the showroom?

How do I view my orders on my account?

How do I review my wish list?

How do I create my wish list?

Can I view my online quotes?

How do I reset my password?

How do I log into my account?

My account

I am having a payment issue at checkout, what can I do?

Store Credit Expiry

Accepted Online Payment Types

How can I pay with Zip Pay or Zip Money online?

How can I pay with Afterpay?

Accepted In-Store Payment Types

How can I pay with Zip Pay or Zip Money in-store?

Gift Card T's and C's

How do I use a gift card?

How do I receive my gift card after purchasing?

Payments

Understanding Shipping Timeframes at Outback Equipment

Click and CollectUpdated 2 hours ago